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TrafficFinder! TM  - Calculate traffic and estimate trunks, servers or agents using popular formulas

Feature Description       

 

Help Topics:

A Powerhouse of traffic tools bundled into one application!

Unlimited number of trunks, servers or traffic!

Poisson, Erlang B, Extended Erlang B Erlang C and Neal-Wilkinson (Erlang B Peaked) Formulas!

Basic Traffic Calculator

Trunk Estimator

Erlang B Overflow

Agent Calculator

Peaked Traffic (Neal-Wilkinson)

Traffic Tables

Traffic Principles

  

Traffic Models:

Poisson

Erlang B

Extended Erlang B

Erlang C

Erlang B Peaked(Neal-Wilkinson)

Binomial

Engset

  

Traffic Tables:

Poisson Traffic Table

Erlang B Traffic Table

Erlang C Traffic Table

Erlang B Peaked(Neal-Wilkinson)

   

   

Your choice of traffic formulas: 

Erlang B, Extended Erlang B, Erlang C, Poisson and Neal-Wilkinson Peaked Traffic 

   

Trunk Estimator Estimates the number of trunks required for typical applications

Quickly shows the efficiency gains in combining trunk groups!

   

Choose from dozens of time proven business profiles or create your own!

  

Create Erlang B Overflow Models Quickly!

  

Agent Calculator estimates the number of agents needed quickly and accurately

Or

Calculate unknowns from 3 known traffic components!

  

Estimate Agent Performance and Customer Service Levels

Determine Estimated Answer Time by the Second!
Calculate and Model Neal-Wilkinson Peakedness Traffic in both Primary and Overflow trunk groups.
 Create you own traffic tables, print them out and export them to an Excel Spreadsheet.  

Use Erlang B, Erlang B Extended (retrial), Erlang C, Poisson and Neal-Wilkinson Peaked (Equivalent Random Load Models!